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FAQ

What do I do when there isn't sound?

Check to see that your speakers are:

  • Connected to the correct port on the back of your computer,
  • Plugged into a power outlet, and
  • Turned on and turned up to an audible level.

Adjust your system volume settings:

  • Go to the Start menu > Settings > Control Panel,
  • Select Multimedia,
  • Select the audio icon from the audio tab and turn up the volume. Verify that the mute boxes are not checked.
    NOTE: If the playback audio area is inaccessible it is likely that your system is not configured for sound.

Turn up the volume on the media player:

  • Open Media Player from your Start menu, and
  • Look for the speaker icon and adjust the volume using the slide bar adjacent to the icon.

Why is the video slow and choppy?

  • If you are using a modem (56 kbps or less), you may experience a slow transmission rate, and the image may be choppy at times due to high traffic on the Internet.
  • Try closing all other applications.
  • Keep in mind that this is not a television signal and that the video and audio transmission put a tremendous load on current Internet technologies.

What if I can hear the audio but cannot see the video?

  • Your version of Windows Media Player may not have the newest video decoding components. If this is the problem, Media Player should try to automatically download the required components from Microsoft's Web site. If not, please visit Microsoft's Web site (exit DHFS) for assistance.
  • Your Internet connection may not be able to maintain a steady 56 kbps stream. You need a 33 kbps actual connection to see video. If your connection drops below 33 kbps, Media Player will provide only the audio part of the broadcast.
    NOTE: If you do not know the connection speed, you can right click your mouse while in the video and check properties for the connection speed.
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